Knowledge guides
24
Role guides and module guides maintained with the product surface.
Role-specific help
6
Guides currently marked as most relevant for Public visitor.
Coverage
13
Module guides spanning public trust, regulation, worker journeys, welfare, grievances, analytics, and evidence controls.
Support routes
0
Published help channels, plus complaint and verification paths for formal escalation.
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Role-aware assistance
Public visitor
Use public verification, destination guidance, safety education, jobs, and complaint reporting before any payment, document handover, or travel commitment.
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Suggested guides
Start with what is most relevant to Public visitor
Role relevance uses the current role focus first, then the current workspace links when you are signed in.
Public visitor guide
Access, authentication, and security settings
Analytics, transparency, and oversight
Country policy and allowed destinations
Grievances, evidence, and enforcement
Full wiki
Searchable module and role coverage
The directory remains broad on purpose. Role focus changes the order and recommendations, but you can still search across the whole system.
Analytics, transparency, and oversight
Explains operational analytics, exports, public transparency metrics, risk watchlists, and ministry oversight use cases.
Review operational metrics across agencies, workers, cases, and welfare alerts.
Export structured datasets for oversight or reporting workflows.
Grievances, evidence, and enforcement
Public trust and verification
Explains the public registry, entity verification, QR-ready license lookup, destination notices, and anti-fraud reporting paths.
Verify a licensed agency by license number or QR-linked route.
Check whether a foreign employer or destination agent is embassy-verified.
Country policy and allowed destinations
Explains how destination-country rules drive who can onboard, what jobs are allowed, what contracts are required, and how welfare is scheduled.
Decide whether destination-side onboarding is allowed for a country.
Configure or understand allowed job categories, salary thresholds, quotas, and welfare cadence.
Public visitor guide
Start with verification, destination rules, safety guidance, and complaint reporting before committing money, documents, or travel.
Confirm whether an agency appears on the public licensed registry.
Check if a destination country is currently allowed and what contract languages are required.
Access, authentication, and security settings
Audit trail and document vault
Notifications, outreach, and delivery routing
Welfare monitoring and follow-up
Explains scheduled check-ins, callback requests, distress flags, missed-response escalation, and response performance tracking.
Schedule and review worker welfare check-ins based on country policy.
Handle missed responses, callback requests, and urgent distress markers.
Jobs and applications
Explains policy-validated vacancy creation, source-identity disclosure, worker applications, and application state progression.
Create a compliant job tied to an allowed destination and valid source entity.
Allow workers to browse and apply for visible opportunities.
Employer and destination-agent onboarding
Licensing and agency management
Covers the agency lifecycle, checklist-driven review, renewals, sanctions, disputes, financial readiness, and public-status exposure.
Review imported or claimed agency records and current license status.
Work checklist requirements for issuance, activation, or renewal.
Contracts and acknowledgments
Deployment and journey controls
Worker registry and family linkage
Destination agent guide
Foreign employer guide
Embassy officer guide
Use the embassy workspace for country-scoped verification, welfare follow-up, and intervention support tied to destination-side activity.
Approve, reject, or suspend employers and destination agents within assigned country scope.
Track welfare alerts, callback requests, and distress escalation in destination context.
Ministry admin guide
Run national oversight across licensing, policy, analytics, notifications, welfare risk, grievance enforcement, and audit controls.
Review agency and licensing operations with compliance context.
Update country policy and destination rules that drive jobs, contracts, and welfare schedules.
Ministry officer guide
Carry out regulatory workflows across licensing, cases, welfare follow-up, and operational review inside ministry-assigned scope.
Review a licensing checklist or renewal package and record a decision.
Investigate a grievance with evidence, participants, and referrals.
Agency admin guide
Agency staff guide
Carry out worker-facing recruitment steps inside the licensed-agency workflow without bypassing policy or license controls.
Update worker records, supporting documents, and readiness milestones.
Track job applications and movement through shortlist, interview, contract, and travel states.
Next-of-kin guide
Worker guide
How to use this knowledge base
Start with your role if you want the shortest path to relevant guidance, then search by task, route, or module when you need more detail.
Module guides explain how the system behaves. Role guides explain what each user type is expected to do, what they should avoid, and when to escalate.
Related routes open the actual screens or public pages connected to the guide, so users can move from explanation to action without leaving the platform context.